Warranty

Effective date: October 20, 2026

Warranty Information

1. Products: manufacturer's warranty

New products sold by CHB Tech Services ("CHB") are covered only by the original manufacturer's warranty, if any. The length and terms of that warranty are set by the manufacturer and are shown in the product documentation or on the manufacturer's website. Warranty service is provided by the manufacturer or its authorized service centers.

• Within 14 days of delivery, a product that arrives damaged or defective is handled under our Returns & Exchanges policy.
• After 14 days, please contact the manufacturer directly. If you need help, open a Support Ticket and we will help you find the right contact and paperwork. Help with manufacturer claims is a courtesy and does not make CHB responsible for the manufacturer's decision.
• Keep your invoice; manufacturers require proof of purchase.

CHB itself does not provide any separate warranty on products. To the fullest extent permitted by law, CHB disclaims all other warranties on products, express or implied, including any implied warranties of merchantability, fitness for a particular purpose and non-infringement. Product descriptions and specifications on our website are provided for convenience, come from manufacturers and Suppliers, and are not a warranty by CHB. Some states do not allow limits on implied warranties, so some of these limits may not apply to you.

2. Repair and service work: 30-day CHB workmanship guarantee

We stand behind our work. For repair, setup, virus removal, upgrade and other technical services performed by CHB, if the specific problem we repaired returns within 30 days of the date the work was completed, on the same device and with no changes made to it since, we will correct it at no additional labor charge.

This guarantee covers our workmanship only. It does not cover:

• new or different problems, even on the same device, or problems with parts, software or devices we did not work on;
• new virus, malware or ransomware infections, phishing, scams or unsafe downloads after the service;
• problems caused by changes, installs, updates or repairs made afterward by you or anyone else, including automatic software and operating-system updates and new programs or hardware;
• physical damage, drops, liquid, heat, power surges or normal wear;
• parts and hardware failure (these carry their manufacturer's warranty);
• internet service, router, account or password issues outside the original repair; or
• loss of data (see section 3).

How claims are decided. CHB reviews each request against the original work, and may check the device, to decide whether the issue is covered before any charges apply. If it is a new or different problem, we will tell you the cost first, and nothing is billed without your OK. The guarantee is limited to one correction per repair. If we cannot correct a covered problem, any refund is at CHB's discretion and will never be more than the labor you paid for the original repair. This is your only remedy under this guarantee.

3. Your data is your responsibility

Repairs, upgrades, virus removal and data recovery can result in loss of data. Before any service, you are responsible for backing up all data, software and settings. CHB is not responsible for lost, corrupted or unrecoverable data, files, software, licenses or settings, however caused. Data recovery is performed on a best-effort basis and results cannot be guaranteed.

4. How to make a claim

Open a request on our Support Ticket page with your invoice or order number, a description of the problem, and photos if relevant. Do not send any item to us or a Supplier without an RMA number.

5. Limitation

CHB's total responsibility for any product or service is limited as described in our Terms & Conditions. Nothing on this page limits rights you have under applicable law that cannot be waived.

Contact us

CHB Tech Services
Denver, Colorado
Call or text: 303-777-7744
Email: sales@chbtechs.com
Online: Support Ticket