Terms & Conditions

Effective date: October 20, 2026

Terms & Conditions

These Terms & Conditions ("Terms") apply to your use of www.chbtechs.com (the "Site") and to all products and services you buy from CHB Tech Services, also known as CHB Technical Services ("CHB," "we," "us" or "our"). By using the Site, creating an account, placing an order or booking a service, you agree to these Terms and to our Privacy Policy, Shipping Policy, Returns & Exchanges policy, Warranty and SMS Terms, which are part of these Terms. If you do not agree, do not use the Site or our services.

1. Eligibility and accounts

You must be at least 18 years old and able to enter a binding contract to buy from us. If you buy for a business, you confirm you are authorized to bind it. You are responsible for keeping your account login private and for all activity under your account. Tell us right away if you think your account has been used without permission.

2. Products, information and pricing

  • Product descriptions, images, specifications and availability come from manufacturers and Suppliers. We try to be accurate but do not guarantee that this information is complete, current or error-free. Images are for illustration.
  • Prices are in U.S. dollars, do not include sales tax, and can change at any time without notice until your order is accepted.
  • If a product is listed at an incorrect price or with incorrect information because of an error, we may cancel the order and refund any payment, even after an order confirmation has been sent, or contact you to confirm the correct price.

3. Orders and acceptance

Your order is an offer to buy. The automatic order confirmation email only confirms that we received your order; it is not acceptance. We accept your order when the product ships or the service begins. We may refuse, limit or cancel any order, including for suspected fraud, unavailability, pricing errors, shipping restrictions or quantity limits. If we cancel after you have been charged, we refund the amount charged.

4. Payment and taxes

We accept payment through PayPal, including PayPal balance, credit and debit cards, and Apple Pay or Google Pay where offered. You authorize us and PayPal to charge your selected payment method for the total shown at checkout, including applicable sales tax and shipping. We charge Colorado sales tax only on orders delivered to a Colorado address; it is added at checkout and shown before you pay. We do not charge sales tax on orders delivered outside Colorado, but you may owe use tax to your own state. We may verify your identity, billing address and payment before processing. You must not use a payment method you are not authorized to use.

5. Shipping, returns and warranty

All products are drop-shipped by our Suppliers and ship only within the 48 contiguous U.S. states and Washington, D.C. Delivery, risk of loss, returns and warranty are governed by our Shipping Policy, Returns & Exchanges policy and Warranty page. Products are not sold for resale or export.

6. Technical services

  • How service works. CHB Tech Services is a home office with no shop or walk-in location. Support starts by email, with remote help when needed. When hands-on work is needed, we come to your home or small office in the Denver metro area.
  • Paying for service. Email & Remote Tech Support and On-site Labor are sold in one-hour blocks at the price shown on the Site. Email & Remote Tech Support is paid in advance: help begins once the first hour is paid on the Site or through PayPal. For on-site visits, we also ask for the first hour in advance when possible; by arrangement, an on-site visit can instead be paid in person at the visit, by check, or after the work is done, once we have your full name, phone number, email address and service address. If paying in advance is a hardship, please contact us and we’ll do our best to find a solution. Extra time is billed in one-hour increments, and we will check with you before going past the time you have purchased. Unused prepaid time is reviewed case by case.
  • Trip charge. The first on-site visit for each job has a one-time $10 trip charge, which is included in the $89.99 first on-site hour. It is paid with the first hour, either in advance or, by arrangement, at the visit. Follow-up visits for the same job have no trip charge.
  • Scheduling, cancellations and no-shows. Appointment times are offered once the first hour is paid, or once we have agreed on another way to pay. You may cancel or reschedule by email at no charge with at least 24 hours’ notice. The trip charge is kept if you cancel with less than 24 hours’ notice, or if no one is at the service address at the scheduled time. In either case, your prepaid labor hour can still be used for a rescheduled visit. An adult (18 or older) who can approve the work must be present during on-site service.
  • Estimates. Quotes and time estimates are estimates, not fixed prices. We will ask for your approval before work that would cost significantly more than quoted.
  • No guaranteed result. You pay for our time and expertise, not for a guaranteed outcome. Some problems can’t be fixed, or may need parts, a manufacturer repair or a replacement device. A device with an existing hardware fault may fail during or after service.
  • Workmanship guarantee. Our 30-day workmanship guarantee covers only the specific problem we repaired, under the terms on our Warranty page. New or different problems are new service at our normal rates, and CHB decides whether a request is covered before any charges apply.
  • Steps sent by email or text. When you follow steps we send by email or text, you carry them out on your own device at your discretion. Please tell us before any step if your files are not backed up. We only suggest steps a home user can safely do.
  • Backups and data. You are solely responsible for backing up your data before any service. CHB is not liable for loss of data, software, licenses or settings.
  • Authority and software. You confirm that you own the device, account or network, or are authorized to have it serviced, and that its software is properly licensed. We may refuse work that appears stolen, unlicensed or unlawful.
  • Manufacturer warranties. Your device may be covered by its manufacturer’s warranty, and you are responsible for checking that coverage before service. We will tell you before doing any work we know could affect it. Remote sessions are for Windows 10 and 11 PCs. Macs, phones and tablets are supported by email, and we may refer you to the manufacturer when that is the better option.
  • Remote support (Quick Assist). A remote session starts only when you choose to join one. We give you a one-time code to enter on your PC. While connected, we can see your screen and may control your device. You can end the session at any time, so please close anything private before connecting. CHB will never contact you unexpectedly to ask for remote access or for payment by gift card. We will never ask you to send us a code.
  • Devices in our care. We do not accept drop-offs. If you agree in writing that we may take a device to finish a repair, we will tell you when it is ready. If you don’t arrange its return within 30 days, we will send a final notice. A device not collected within 60 days after that notice may be recycled, with stored data securely erased where the law permits.

7. Use of the Site

You agree not to: use the Site for anything unlawful or fraudulent; submit false information; try to gain unauthorized access to the Site, other accounts or our systems; interfere with the Site's security or operation; use bots, scrapers or automated tools to collect data or place orders; or upload viruses or harmful code. We may suspend or close accounts that break these Terms.

8. Intellectual property

The Site and its content, including text, graphics, logos and software, belong to CHB or its licensors and are protected by copyright and trademark laws. You may view and print pages for your personal or internal business use only. Product names and brands are trademarks of their owners and are used only to identify products; their use does not mean the owner endorses CHB.

9. Your submissions

If you send us reviews, comments, files or other content, you confirm you have the right to share it and give CHB a non-exclusive, royalty-free license to use it to provide our services and operate the Site. Do not send passwords, full card numbers or other sensitive information in support tickets, messages or attachments unless we ask for it through a secure method.

10. Third-party sites and services

The Site may link to or use third-party sites and services (for example manufacturers, payment processors, carriers, Google sign-in and Microsoft Quick Assist). Their own terms and privacy policies apply, and CHB is not responsible for them.

11. Disclaimer

THE SITE AND ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, CHB DISCLAIMS ALL WARRANTIES NOT EXPRESSLY STATED IN THESE TERMS OR ON OUR WARRANTY PAGE, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT PROMISE THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE OR FREE OF HARMFUL COMPONENTS.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW: (a) CHB WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS, GOODWILL OR DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THEIR POSSIBILITY; AND (b) CHB'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE SITE, A PRODUCT OR A SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID CHB FOR THAT PRODUCT OR SERVICE. Some states do not allow certain limits, so some of these may not apply to you. Nothing in these Terms limits liability for gross negligence, willful misconduct, or anything else that cannot be limited by law.

13. Indemnity

You agree to defend, indemnify and hold harmless CHB and its owners, employees and contractors from claims, losses and expenses (including reasonable attorneys' fees) arising from your breach of these Terms, your misuse of the Site, products or services, or your violation of any law or the rights of others.

14. Events beyond our control

We are not responsible for delays or failures caused by events beyond our reasonable control, including Supplier or manufacturer shortages, carrier delays, natural disasters, severe weather, utility or internet outages, cyber-attacks, labor disputes, epidemics or government actions.

15. Disputes and governing law

If you have a problem, please contact us first; most issues can be resolved quickly. These Terms are governed by the laws of the State of Colorado and applicable U.S. federal law, without regard to conflict-of-law rules. Any legal action must be brought in the state or federal courts located in the City and County of Denver, Colorado, and you and CHB consent to their jurisdiction, except that either party may bring an individual claim in small claims court where it qualifies. Any claim must be brought within one (1) year after it arises, unless the law requires a longer period.

16. Changes to these Terms

We may update these Terms at any time by posting a new version on this page with a new effective date. Changes do not apply to orders placed before the change. Continuing to use the Site after a change means you accept the updated Terms.

17. General

These Terms and the policies they refer to are the entire agreement between you and CHB about their subject. If any part is found unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver. You may not transfer your rights under these Terms without our written consent. Headings are for convenience only.

Contact us

CHB Tech Services
Denver, Colorado
Call or text: 303-777-7744
Email: sales@chbtechs.com
Online: Support Ticket