Sub-Total
Shipping
Shipping
Effective date: October 11, 2026
Shipping Policy
This policy explains how orders placed with CHB Tech Services ("CHB," "we," "us") are processed and delivered. By placing an order you agree to this policy and to our Terms & Conditions.
1. All orders are drop-shipped
We do not keep products in our own warehouse. When you order, we buy the item from an authorized distributor, manufacturer or supplier ("Supplier"), and the Supplier ships it directly to you. Because of this:
- Your package may arrive from a Supplier's warehouse, with the Supplier's or manufacturer's return address and packing slip.
- Orders with more than one item may ship from different locations, arrive on different days and have more than one tracking number. Shipping is not charged again for split shipments we choose to make.
- Stock shown on our website comes from our Suppliers and can change without notice. If an item becomes unavailable after you order, we will contact you to offer a substitute, a later ship date or a full refund for that item.
2. Processing time: up to 3–5 business days
Please allow up to 3–5 business days for your order to be processed before it ships. Processing includes payment verification, fraud screening, placing the order with the Supplier and the Supplier packing it. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after 2:00 p.m. Mountain Time, or on a weekend or holiday, begin processing the next business day.
Processing can take longer for special-order or back-ordered items, during peak seasons, after severe weather or carrier disruptions, or if we need to confirm your payment or address. We will let you know if we expect a delay of more than a few days.
3. Delivery time
After shipment, delivery usually takes 1–7 business days depending on the carrier, service level and distance. Delivery dates are estimates, not guarantees. Once a package is handed to the carrier, CHB does not control when it is delivered. We are not responsible for carrier delays, and late delivery is not by itself a reason for a refund of the product price. Expedited shipping charges are refunded only if the delay was caused by CHB.
4. Where we ship
We ship only to street addresses in the 48 contiguous United States and the District of Columbia. We do not ship to:
- Alaska or Hawaii
- Puerto Rico, Guam, the U.S. Virgin Islands or other U.S. territories
- APO, FPO or DPO military addresses
- P.O. boxes or private mailbox (PMB) addresses
- Freight forwarders or package reshippers
- Any address outside the United States
We may cancel and refund any order sent to an address we cannot ship to.
5. Shipping charges
Products ship by ground service (UPS, FedEx or USPS, chosen by the shipping warehouse). Shipping is charged by the total weight of your order, plus a $5.00 handling fee per order, and is shown at checkout before you pay:
| Order weight | Shipping | With $5 handling |
|---|---|---|
| Up to 3 lb | $9.99 | $14.99 |
| Up to 10 lb | $14.99 | $19.99 |
| Up to 20 lb | $24.99 | $29.99 |
| Up to 35 lb | $39.99 | $44.99 |
| Up to 50 lb | $59.99 | $64.99 |
| Over 50 lb | $89.99 | $94.99 |
Labor and Phone Support hours do not ship and have no shipping charge. Some large or heavy items may need freight delivery or have extra charges; we will contact you before shipping if so. Product prices do not include sales tax. For orders delivered in Colorado, Colorado sales tax is added at checkout and shown before you pay; orders delivered to other states are not charged sales tax. Shipping charges are not taxed.
6. Your address and delivery
- You are responsible for giving a complete and correct shipping address and a working phone number. We are not responsible for orders delayed or lost because of an incorrect or incomplete address. Address changes after an order has been placed with the Supplier may not be possible; any re-routing or return fees charged by the carrier are your responsibility.
- Some high-value items require an adult signature. The carrier sets how many delivery attempts it makes.
- If you refuse a delivery, or a package is returned because it could not be delivered, we will refund the product price after the Supplier receives it, minus original and return shipping costs and the 15% restocking fee described in our Returns & Exchanges policy.
7. Carriers and tracking
Orders ship by ground with UPS, FedEx or USPS. The carrier depends on the item and where it ships from, so we can't promise a particular carrier. When your order ships, we email you the carrier name, tracking number and a tracking link. You can also see tracking numbers in your account under Tracking numbers. Tracking may take up to 24 hours to show movement.
To track a package yourself, enter the tracking number on the carrier's site:
- UPS: ups.com/track (numbers usually start with 1Z)
- FedEx: fedex.com/fedextrack (usually 12 or 15 digits)
- USPS: tools.usps.com (usually 20–22 digits, often starting with 9)
Can't find your tracking number, or tracking hasn't updated in 3 business days? Email us at sales@chbtechs.com (the fastest way to reach us).
8. Title and risk of loss
Title to products passes to you when the Supplier hands them to the carrier. CHB keeps the risk of loss until the carrier delivers to your shipping address. A package shown as delivered to your address by the carrier is considered delivered.
9. Damaged, missing or lost packages
- Damaged on arrival: keep all boxes and packing material, take photos, and report it to us within 2 business days of delivery through our Support Ticket page. Please note visible box damage with the driver if you can.
- Missing items or wrong item: report within 2 business days of delivery. Check whether your order arrived in more than one package first.
- Not received: if tracking shows delivered but you cannot find the package, check with neighbors and your building office, then contact us within 5 business days of the delivery date. We will open a claim with the carrier and Supplier and, when the claim is approved, replace the item or refund you.
Claims reported after these time limits may be denied because carriers and Suppliers will not accept them.
10. Cancelling an order
You may cancel an order at no charge until it has been placed with the Supplier. After that, cancellation may not be possible; if the Supplier accepts a cancellation, any fees it charges will be deducted from your refund. If the order has already shipped, follow our Returns & Exchanges policy.
Contact us
CHB Tech Services
Denver, Colorado
Phone: 303-777-7744
Email: sales@chbtechs.com
Online: Support Ticket
