Privacy Policy

Effective date: October 11, 2026

Privacy Policy

This Privacy Policy explains how CHB Tech Services ("CHB," "we," "us") collects, uses, shares and protects personal information when you use www.chbtechs.com (the "Site"), buy products, open support tickets, or use our repair and remote support services. By using the Site or our services you agree to this policy.

1. Information we collect

Information you give us

Contact and account details: name, email, phone number, company, billing and shipping addresses, and your login details.
Order details: products bought, prices, payment status, shipping and tracking information.
Support details: the content of support tickets, messages, attachments and photos you send, device information you provide, and notes about the service we perform.
Communication preferences, including whether you agreed to receive text messages or marketing emails.

Information from sign-in with Google – if you choose "Continue with Google," Google shares your name, email address and profile picture with us. We do not receive your Google password.

Payment information – all payments are processed by PayPal, including PayPal balance, credit and debit cards, and Apple Pay or Google Pay where offered. You enter your payment details on PayPal's secure systems; we do not receive or store your full card number or PayPal password. We receive limited details from PayPal, such as your name, email, billing and shipping address, payment status and transaction ID. PayPal's use of your information is governed by the PayPal Privacy Statement. Apple Pay and Google Pay are also subject to Apple's and Google's own privacy terms.

Information collected automatically – IP address, browser and device type, pages viewed, referring site, and date and time of visits, collected through server logs, cookies and similar technologies. Our hosting security provider and Google reCAPTCHA (used on our forms to block spam and abuse) may also collect device and usage information for security purposes. reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.

Information on devices we service – when you give us a device or start a remote support session, our technicians may be able to see files and information stored on it. We access only what is needed to perform the service you asked for, we do not copy your personal files except when you ask us to (for example a backup or data transfer), and we do not keep copies after the job is complete unless you ask us to.

2. How we use information

To process, ship and support your orders, including sending your order to the Supplier who ships it.
To provide repair, support and remote support services, and to answer your questions and tickets.
To send order, shipping, ticket and service messages by email, phone or text.
To send news and offers, only if you agreed; you can opt out at any time.
To prevent fraud, spam and abuse, and to keep the Site and our systems secure.
To operate, maintain and improve the Site and our services.
To meet legal, tax and accounting obligations, and to enforce our Terms.

3. How we share information

We do not sell your personal information, and we do not share it for cross-context behavioral (targeted) advertising. We share it only as follows:

Suppliers and distributors that fulfill your order receive your name, shipping address, phone number and order details so they can ship to you.
Shipping carriers (such as UPS, FedEx and USPS) receive delivery details.
PayPal, our payment processor, receives the order amount and details needed to process your payment and prevent fraud.
Manufacturers, when you ask us to help with a warranty claim.
Service providers who help us run our business, such as website hosting and security, email and text-message delivery, and sign-in and spam-protection services. They may use the information only to provide services to us.
Legal and safety – when required by law, subpoena or court order, or when needed to protect the rights, property or safety of CHB, our customers or others, or to investigate fraud.
Business transfer – to a buyer or successor if our business is sold or reorganized, subject to this policy.

Text messaging: no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except service providers that deliver our messages.

4. Cookies

We use cookies that are needed for the Site to work, such as keeping you signed in and remembering your shopping cart, and for security. You can block or delete cookies in your browser, but parts of the Site, such as checkout, may not work without them. We do not currently use third-party advertising cookies. Our Site does not respond to browser "Do Not Track" signals, but we do not track you across other websites.

5. How long we keep information

We keep information as long as needed for the purposes above: account information while your account is open; order and invoice records for as long as tax and accounting laws require (generally up to 7 years); support tickets and attachments for up to 3 years after the ticket is closed; and server logs for a limited time for security. We then delete or anonymize it.

6. Security

We use reasonable administrative, technical and physical safeguards, including encrypted (HTTPS) connections, a website firewall and restricted access to customer data. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security. Please do not send passwords or full card numbers in tickets or emails. If a data breach affects your personal information, we will notify you as required by law.

7. Your choices and rights

You can, at any time:

review and update your account information by signing in to your account;
unsubscribe from marketing emails using the link in the email;
stop text messages by replying STOP (see our SMS Terms); and
ask us to give you a copy of, correct, or delete your personal information, or to opt out of any sale or targeted advertising (which we do not do).

Depending on where you live, including Colorado and other states with consumer privacy laws, you may have these rights by law. We honor these requests for all customers regardless of where they live. To make a request, contact us using the details below. We will verify your identity before acting on a request, will respond within 45 days, and will not discriminate against you for using your rights. You may use an authorized agent if you give them written permission. If we deny your request, you may appeal by replying to our decision; if your appeal is denied, you may contact your state Attorney General. We may keep information we are legally required to keep, such as order records.

8. Children

The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

9. Location of processing

We operate in the United States and sell only to customers in the United States. Information is stored and processed in the United States.

10. Changes to this policy

We may update this policy. The new version will be posted on this page with a new effective date. If we make material changes, we will provide notice on the Site or by email.

Contact us

CHB Tech Services
Denver, Colorado
Phone: 303-777-7744
Email: sales@chbtechs.com
Online: Support Ticket