Sub-Total
Returns & Exchanges
Effective date: October 11, 2026
Returns & Exchanges
We want you to be happy with your purchase. Because all of our products are drop-shipped by our Suppliers (see our Shipping Policy), every return must be approved in advance so we can tell you where to send it.
1. 14-day return window
You may request a return within 14 calendar days of the delivery date shown by the carrier. After 14 days, products are covered only by the manufacturer's warranty (see our Warranty page).
2. You must get a Return Authorization (RMA) first
- Open a request on our Support Ticket page with your order number, the item, the reason and, for damage or defects, photos.
- We will reply with a Return Authorization (RMA) number and the return address. The return address is often a Supplier's warehouse, not our office.
- Ship the item within 7 calendar days after receiving the RMA, with the RMA number clearly marked on the outside of the box, using a trackable shipping method.
Packages sent without an RMA, sent to the wrong address, or sent after the RMA expires may be refused or returned to you, and no refund will be issued.
3. Condition of returned items
Items returned for any reason other than a defect or our error must be:
- unused, undamaged and in like-new condition;
- in the original manufacturer packaging, with all accessories, cables, manuals, media, license cards and free gifts included; and
- not registered, activated or linked to an account (please remove any accounts, passwords and personal data).
Items that come back used, damaged, incomplete or not in their original packaging may be refused, or accepted with an additional deduction for the lost value. We will tell you the amount before we process it.
4. Restocking fee and return shipping
| Reason for return | Restocking fee | Return shipping |
|---|---|---|
| Changed your mind, ordered the wrong item, no longer needed | 15% of the item price | Paid by you |
| Arrived damaged, defective on arrival (DOA), or we shipped the wrong item | None | Paid by us (we provide a prepaid label) |
Original shipping charges are not refundable unless the return is because of our error, a defect or shipping damage.
5. Items that cannot be returned
- Software, digital downloads, subscriptions, license keys and gift cards, once opened, delivered or activated
- Opened ink, toner and other consumables
- Special-order, custom-configured or non-stock items, and items marked final sale, clearance or open-box
- Items damaged by misuse, accident, liquid, power surges or unauthorized repair
- Labor and services already performed (see our Warranty page for our service guarantee)
Defective items in these categories are handled under the manufacturer's warranty.
6. Exchanges
To exchange an item, return it under this policy and place a new order for the item you want. For damaged, defective-on-arrival or wrong items we will ship a replacement of the same item at no charge, subject to availability.
7. Refunds
Refunds are issued to the original payment method within 5–10 business days after the Supplier receives and inspects the item. Your bank or card issuer may take additional time to post the credit. If you paid with a promotion or bundle discount, the refund reflects the discounted price actually paid, and items bought as a bundle must be returned together.
8. Chargebacks
Please contact us before disputing a charge with your bank—we can usually resolve problems faster. If a chargeback is filed for an order that was delivered as described, we will provide delivery and order records to the card issuer.
9. Your legal rights
This policy does not limit any rights you have under applicable consumer protection laws.
Contact us
CHB Tech Services
Denver, Colorado
Phone: 303-777-7744
Email: sales@chbtechs.com
Online: Support Ticket
