RMA Options
You may only select one type of RMA (refund or replacement) per RMA request. If you have one product you wish to return for a refund and another product from the same order that you wish to return for a replacement, you will need to submit two separate RMA requests.

RMA Refund
An RMA refund is a request for a refund of the purchase price (view warranty information). If the product you wish to return is defective, you may only request an RMA repair via the Service Form page.
* All RMA refunds are subject to a 15% restocking fee.
*If you wish to request an RMA for an item you purchased as part of a combo or bundle special, you'll need to return all items within that particular combo / bundle special.

RMA Replacement
If you receive a defective item and would like to exchange it for a replacement of the same make and model, request RMA Replacement via the Service Form page. Most of our products, unless otherwise specified (view warranty information), can be returned within 30 days of the original invoice date. Please note that all packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and/or documentation must be included in the original packaging, as provided by the manufacturer, for your return to be processed.

Service
If you have a defective item no longer covered by warranty and would like the item repaired, please contact us via the Service Form page for an estimate.

Shipping
NOTE: Shipping times are contingent upon product availability and carrier turnaround time. Once your product(s) has shipped, you will receive a shipment confirmation via email. A shipping tracking # will be included, if available. In general, orders are shipped Monday - Friday (excluding holidays). Saturday or Sunday delivery is not available. We cannot ship to P.O./A.P.O/F.P.O Box addresses.

Tracking Your Shipment
Once you have received confirmation of shipment, you may follow up on the status of your delivery at:

• FedEx shipments: www.fedex.com 1-800-GO-FEDEX (1-800-463-3339)

• UPS shipments: www.ups.com 1-800-PICK-UPS (1-800-742-5877)



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